Thank you for choosing VividolphinShop. We specialize in natural mineral specimens, decorative pieces, and jewelry. To ensure your peace of mind, we offer the following return policy:
Return Window
14 days after delivery
Eligible Items
- Non-human-caused defects (breakage, major discrepancies)
- Unused items in original packaging with certificates
Non-Returnable
- Customized products (engraved items)
- Natural color/texture variations
- Clearance items marked "non-returnable"
Return Process
- Email viviw@vividolphinshop.com with order # and photos
- Wait for approval (1-3 business days)
- Ship to provided address (buyer covers return shipping)
- Refund issued within 3-7 business days after inspection
Important: Natural minerals vary in appearance. Minor differences from product images don't qualify as defects.